Refund policy
Return & Refund Policy
Effective October 16th, 2026
All sales are final. We don't accept returns or exchanges, and we don't refund for change of mind, color preference, or delivery within our stated timeframe. The only exceptions are listed below.
|
Item type |
When it ships |
Returns & refunds |
|---|---|---|
|
Antique & vintage |
Within 3–5 business days of order |
None — final sale, sold as-is |
|
3D-printed (pre-order) |
Within 14 days of order, then up to 7 days in transit |
Only if it arrives seriously damaged or defective, or if we miss our ship date. Slight imperfections with layer lines do not count as damaged or defective. |
Antique and vintage pieces — final sale, sold as-is
Every antique and vintage item is one-of-a-kind and sold as-is, exactly as described and photographed. Once shipped, these items are not eligible for return, refund, or exchange for any reason, including age-related wear, patina, repairs, or imperfections shown or described in the listing. Please review all photos and ask questions before you buy.
If we are unable to ship your antique or vintage item within the timeframe above, the same delay rights described for pre-orders below apply.
3D-printed pre-orders
Our shipping promise. 3D-printed items are made to order. We will ship your item within 14 days of your order. Delivery usually follows within 7 days, so allow up to 3 weeks in total.
If your pre-order is delayed. If we can't ship by that date, we will:
- Email you before the ship date passes with a revised shipping date and the reason for the delay, and give you the choice to wait or cancel for a full refund.
- If the new date is 30 days or less past the original, and we don't hear from you, we'll treat that as agreement to wait. You can still cancel any time before the item ships.
- If the new date is more than 30 days past the original, or we can't give a date, we'll cancel your order and refund you in full unless you tell us you want to wait.
- If we miss a revised date, we'll email you again. Unless you agree to the new delay before the revised date passes, your order will be automatically cancelled and fully refunded.
Cancelling before production. You may cancel a pre-order for a full refund before production begins by emailing thevaporparade@gmail.com. Once production has started, you can cancel only under the delay rights above.
Damaged or defective on arrival. If your 3D-printed item arrives broken, cracked, or with a major print failure that makes it unusable, we'll offer a replacement or a full refund. To qualify:
- Email thevaporparade@gmail.com within 7 days of delivery.
- Include your order number and clear photos of the item and its packaging.
- Keep the item and packaging until we've reviewed your claim.
Normal print variation — visible layer lines, slight color differences, small surface marks — is not a defect.
How refunds are paid
Refunds cover the full amount you paid, including shipping, and go back to your original payment method — never store credit or a gift card. Credit card refunds are issued within one billing cycle; refunds for other payment methods are sent within 7 business days.
Unusual circumstances
If something unusual happened with your package — damage, a wrong item, or anything else — email us at thevaporparade@gmail.com with your order number and we'll look into it.